07 Aug
|
TATA 1 MG
|
Gurugram
07 Aug
TATA 1 MG
Gurugram
Role & responsibilities
Manage end-to-end Insurance Operations and ensure smooth service delivery.
Lead Operations, Quality (QC), and Customer Support teams.
Ensure SLA adherence and achieve operational KPIs.
Monitor productivity, quality, turnaround time (TAT), utilization, and team performance.
Prepare and analyze MIS reports, dashboards, and operational data using Advanced Excel.
Handle client escalations and ensure timely resolution.
Maintain high levels of client satisfaction and stakeholder engagement.
Drive process improvements and operational excellence initiatives.
Ensure data accuracy, reporting compliance, and process adherence.
Coach, mentor, and manage team members to improve performance.
📌 Associate Manager Gurugram
🏢 TATA 1 MG
📍 Gurugram