07 Aug
|
Essencea
|
Bengaluru
07 Aug
Essencea
Bengaluru
Key Responsibilities
Handle inbound customer calls professionally.
Resolve customer concerns related to bookings, deliveries, payments, cancellations, and driver support.
Track orders and provide timely updates to customers.
Coordinate with operations and driver partners to ensure smooth order fulfillment.
Escalate complex issues to the appropriate teams and ensure timely resolution.
Maintain accurate records of customer interactions in the CRM system.
Ensure high customer satisfaction by providing prompt and effective solutions.
Meet daily productivity, quality, and service-level targets.
Follow company policies and maintain data confidentiality.
📌 Kannada Voice Process Bengaluru
🏢 Essencea
📍 Bengaluru