We are looking for a skilled Customer Service Team Lead to join our team, responsible for providing exceptional customer service and leading a team of customer service representatives. The ideal candidate will have a solid background in customer service and leadership, with excellent communication and problem-solving skills.

Roles and Responsibility
Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement effective customer service strategies to improve customer experience.
Handle complex customer complaints and issues professionally and courteously.
Collaborate with other departments to resolve customer issues and enhance overall customer service.
Analyze customer feedback and suggest improvements to processes and procedures.




Train and coach team members to improve their customer service skills.

Job Requirements
Proven experience in customer service and leadership, with a minimum of 2 years in a similar role.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a fast-paced workplace and handle multiple tasks simultaneously.
Solid analytical and decision-making skills, with attention to detail.
Experience with customer service software and systems, such as CRM.
Strong leadership and team management skills, with the ability to motivate and inspire team members.

📌 Customer Service Team Lead Bengaluru
🏢 Mouser
📍 Bengaluru