Key Responsibilities

Customer Experience
Welcome and assist passengers visiting the lounge.
Provide information regarding bus schedules, boarding procedures, routes, and amenities.
Address customer queries and concerns promptly and professionally.
Support senior citizens, women travelers, and families requiring assistance.

Boarding Operations
Coordinate boarding announcements and passenger movement.
Verify passenger details and guide them to the designated boarding point.
Ensure timely and orderly boarding of buses.
Coordinate with Bus Captains, Drivers, and Operations Teams regarding bus arrivals and departures.

Lounge Management
Maintain the lounge's cleanliness, hygiene, and overall upkeep.
Ensure all customer-facing facilities are functional
Report maintenance issues immediately to the concerned team.

Asset & Inventory Management




Monitor lounge supplies and consumables.
Maintain stock records for cleaning materials, stationery, drinking water, and other consumables.
Prevent misuse or damage of company assets.

Compliance & SOP Adherence
Ensure adherence to all lounge SOPs and safety guidelines.
Monitor security and customer safety within the lounge premises.
Assist during emergency situations as per defined protocols.
Ensure brand standards and visual merchandising guidelines are maintained.

Reporting & Documentation
Maintain daily operational reports.
Record customer feedback and escalate critical issues.
Submit incident reports whenever required.
Track lounge footfall and operational observations.

📌 Administration Executive Bengaluru
🏢 Stelling Technologies
📍 Bengaluru