Role & responsibilities

An experienced Siebel Integration Lead with robust expertise in enterprise application integration using Siebel CRM. The candidate should have hands-on experience in designing, developing, and managing integrations across enterprise systems using REST APIs, SOAP Web Services, JMS, CTI, Chatbot, Email, and SMS integrations.

Key Skill / Responsibilities
Lead end-to-end Siebel Integration solution design and implementation.
Design and develop integrations between Siebel CRM and external enterprise applications.
Work on real-time integrations using Siebel:
REST APIs
SOAP Web Services
JMS / MQ
EAI
VBC / EBC
Integrate Siebel with:
CTI platforms
Chatbot platforms
Email gateways
SMS gateways
Middleware platforms
Design scalable and secure API-based integration architecture.
Collaborate with business teams, architects, and external vendors.
Perform integration troubleshooting, performance tuning, and production support.
Lead technical discussions, code reviews, and deployment activities.
Support SIT, UAT, and production rollout activities.
Mentor junior developers and integration team members.

Communication Channel Integration
CTI Integration (Genesys / Avaya / Cisco)
Chatbot Integration
Email Integration
SMS Gateway Integration





Middleware / Tools
Oracle SOA Suite / OIC / MuleSoft / Kafka (preferred)
Postman / SOAP UI
Unix/Linux commands
SQL / Oracle Database

Preferred Experience
Experience in Banking, Public Sector or Telecom on Siebel CRM projects.
Experience in large-scale enterprise integration architecture.
Experience in Siebel IP17/IP20/IP22/IP23/IP24/IP25/IP26 versions.
Experience in cloud and microservices-based integration architecture.
Exposure to DevOps, CI/CD pipelines, Docker, Kubernetes is an added advantage.
Experience handling production support and critical incident management.

Leadership Expectations
Lead integration team and coordinate with multiple stakeholders.
Provide technical guidance and architectural recommendations.
Manage risks, dependencies, and technical escalations.
Ensure adherence to coding standards and enterprise architecture guidelines.

Nice to Have / Certification
Siebel Integration Consultant certification
Integration with Flexcube and SOA integrations
Kafka/Event-driven architecture
AI/Chatbot integration exposure
Agile/Scrum experience
TOGAF or Integration Architecture certifications

Preferred candidate profile

📌 Siebel Integration Lead Bengaluru
🏢 JMR Infotech
📍 Bengaluru