Job Title: Lead- ServiceNow Developer

Location: Hyderabad/ Gurugram

Experience Level: 8+ years

Employment Type: Full time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, solid knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:
Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
Develop and maintain custom applications, workflows, and integrations within ServiceNow.
Collaborate with process consultants to align platform capabilities with ITIL best practices.
Manage and optimize the CMDB, ensuring data integrity and alignment with configuration management processes.
Lead technical discussions and provide guidance to L2/L3 support teams.




Work closely with project managers to support ServiceNow-related project deliverables.
Perform impact analysis and implement changes following change management protocols.
Monitor platform performance and implement proactive measures to ensure high availability.
Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:
Proven experience in ServiceNow development and administration (minimum 5 years).
Robust understanding of ITSM and ITIL frameworks.
Hands-on experience with CMDB design, implementation, and maintenance.
Experience in process consulting and aligning technical solutions with business processes.
Proficiency in JavaScript, Glide API, and ServiceNow scripting.
Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
Excellent troubleshooting and analytical skills.
Robust communication and stakeholder management abilities.
ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

📌 Servicenow Lead Gurugram
🏢 GSPANN
📍 Gurugram