Salesforce Senior Support Engineer Jaipur (India)

Salesforce Senior Support Engineer Jaipur (India)

07 Aug
|
IndiaFirst Life
|
India

07 Aug

IndiaFirst Life

India

Role & responsibilities

Lead Salesforce support operations, manage critical incidents, ensure application stability, and provide technical guidance to support teams.
Handle P1/P2 incidents.
Conduct root cause analysis and trend analysis.
Support Service Cloud, and integrations.
Coordinate with Salesforce developers and business teams.
Ensure SLA and KPI compliance.
Mentor junior support engineers.
Drive operational improvements and automation.

Required Skills

Salesforce
Salesforce Administration
Apex
Lightning Components
SOQL/SOSL
Flows
Service Cloud

Integration Technologies
REST/SOAP APIs
Middleware platforms

Operational Skills
Incident & Problem Management
Production Support
Root Cause Analysis

Preferred Certifications
Salesforce Administrator
Salesforce Advanced Administrator
Salesforce Platform App Builder

📌 Salesforce Senior Support Engineer Jaipur (India)
🏢 IndiaFirst Life
📍 India

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