Role & responsibilities
Conduct day-to-day system monitoring, problem identification and troubleshooting for AMI HES & MDM systems.
Monitor Customer Billing systems, Energy Accounting and other customer legacy systems for consumer billing maintenance and energy accounting.
Escalate unresolved technical issues to the Immediate Responsible Team or R&D; for development of customised solutions for AMI HES and MDM.
Conduct initial technical discussions with clients/customers for clarity on deliverables, timelines and SLAs.
Coordinate with sub-contractors and HES-MDM partners for deliverable alignment.
Provide technical support to project teams with detailed, end-to-end engineering solutions for recent prospects, including process mapping and engineering support across the project life cycle for AMI and IT infrastructure.
Ensure system monitoring for AMI projects to meet defined SLAs.




Support project site and procurement teams with technical solutions for AMI, HES and MDMS issues, and address design queries raised by procurement.
Ensure effective engineering and process-based NOMC operations through defined DWI/Operating Procedures.
Undertake frequent site visits to ensure smooth, project-wise operation of the AMI system.
Ensure seamless NOC functionality.
Prepare business process flows and monitor implementation of HES and MDM deliverables end to end.
Build and develop the team to ensure ease of operations and service delivery.

Preferred candidate profile

6 8 years of relevant experience in AMI/HES/MDM systems or related engineering functions.

📌 Hes Expert Raipur (India)
🏢 Genus Power Infrastructures
📍 India