07 Aug
|
Royaloak Incorporation
|
Bengaluru
07 Aug
Royaloak Incorporation
Bengaluru
Role & responsibilities
Key Responsibilities
Lead and manage the telecalling team to achieve sales and lead generation targets.
Develop calling strategies, scripts, and follow-up processes.
Monitor KPIs, call quality, productivity, and conversion rates.
Train, mentor, and motivate team members.
Coordinate with Sales and Marketing for campaigns and lead closures.
Prepare MIS reports and performance dashboards.
Handle customer escalations and ensure high customer satisfaction.
Drive continuous process improvements and team engagement.
Preferred candidate profile
📌 Customer Service Executive Bengaluru
🏢 Royaloak Incorporation
📍 Bengaluru