This is a full time role with responsibilities spread between end user support and technical development of overall Medallia and Snaplogic platform supporting Schneider s Customer Voice program. The person should be excellent in communication, stakeholder management and should have previous experience working with external vendors as well as implementation of SaaS solutions within a global company.

What will you do:
Must have CX platform awareness and previous experience working in similar domain
Work closely with product owners to refine requirements and adapt the platform architecture to the changing needs of our customers
Develop new user-facing features and customer-driven enhancements to Medallia platform.
Create quick, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.




Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
Lead the L2 Support and coordination for all end users requests
Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider

What will make you successful:
3+ years of experience in IT solution design and implementation
Previous experience with agile process, inclusive of ability to work in rapid-paced and distributed teams.
Expert in customer/end user support management
Excellent communication in English - both verbal and written.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead, Dcr Application Analyst Medallia Gurugram (India)
🏢 Schneider Electric
📍 India