Area Service Manager Position based at Raipur responsible for service operations in assigned territory of Chhattisgarh

Engineering degree / diploma with 10+ years of Commercial Vehicle Service Operations Experience

As a Area Service Manager, role & responsibilites would be to lead a team of Field Service Managers :
Driving the acceleration of service business and growth for channel partners & BB.
Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
Monitoring Service / Vehicle retention in accordance with established standards
Engaging dealer manpower in skill level training through competence development initiatives
Overseeing service and spare parts operations to drive growth and profitability at the dealership




Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
Providing guidance & support for the implementation and utilization of digital portals
Processing warranty & AMC claims / pre approvals
Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Area Service Manager Raipur (India)
🏢 Daimler Trucks Innovation Center
📍 India