Roles and Responsibility
Develop and deliver high-quality training programs to enhance employee performance and productivity.
Conduct needs assessments to identify skill gaps and create targeted training solutions.
Collaborate with subject matter experts to design and implement effective training content.
Evaluate training program effectiveness and recommend improvements.
Provide coaching and mentoring to trainers to enhance their delivery skills.
Stay current with industry trends and best practices in training and development.

Job Requirements
Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
Solid knowledge of adult learning principles and instructional design methodologies.
Excellent communication, presentation, and interpersonal skills.
Ability to work effectively in a fast-paced workplace and adapt to changing priorities.
Robust analytical and problem-solving skills with attention to detail.
Experience with training software and technologies, such as LMS platforms.

📌 Process Trainer International Malad
🏢 TP
📍 Malad