We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

Roles and Responsibility
Lead and manage a team of operations specialists to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader or similar role in an international BPO/Call Centre workplace.
Solid knowledge of operations management principles and practices.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience with performance management tools and software.

📌 Team Leader Operations Gurugram (India)
🏢 TP
📍 India