We are looking for a skilled Executive to join our team in the EDD department. The ideal candidate will have a solid background in IT enabled services and BPO, with excellent communication skills.

Roles and Responsibility
Manage and resolve customer complaints professionally.
Provide exceptional customer service through various channels.
Collaborate with internal teams to improve overall customer experience.
Analyze and report on customer feedback to identify areas for improvement.
Develop and implement process improvements to increase efficiency.
Maintain accurate records of customer interactions and transactions.

Job Requirements
Proven experience in customer service or a related field.
Excellent communication and problem-solving skills.
Ability to work in a rapid-paced environment and meet deadlines.
Robust analytical and reporting skills.
Experience with CRM software or other customer relationship management tools.
Ability to work collaboratively as part of a team.

📌 Executive Edd Malad
🏢 TP
📍 Malad