We are looking for a skilled Team Leader to join our Operations team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a solid background in CRM/IT Enabled Services/BPO and excellent leadership skills.

Roles and Responsibility
Manage and supervise a team of operations specialists to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader in Operations or a related field.
Strong knowledge of CRM/IT Enabled Services/BPO operations.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience with process improvement initiatives and change management.

📌 Team Leader Operations Malad
🏢 TP
📍 Malad