Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in the Electronic Component Distribution industry. The successful candidate will play a crucial role in ensuring exceptional service delivery and satisfaction for our clients.

Responsibilities:
Customer Assistance:
Provide prompt and accurate assistance to customers regarding inquiries, orders, and product information.
Address and resolve customer issues, ensuring a positive and effective experience.
Order Processing:
Process customer orders and coordinate with internal teams to ensure timely fulfilment.
Monitor order status and communicate updates to customers regularly.
Technical Support:
Offer basic technical support for electronic components, guiding customers through troubleshooting processes.
Collaborate with technical teams to resolve complex technical queries.
Communication:
Communicate proactively with customers, keeping them informed about order status, delays, and any relevant information.
Provide explicit and concise product information to assist customers in making informed decisions.
Documentation:




Maintain accurate and up-to-date customer records, order details, and interactions in the company's CRM system.
Problem Resolution:
Identify and address customer concerns effectively, escalating issues when necessary to ensure resolution.
Product Knowledge:
Stay updated on product specifications, features, and industry trends to better assist customers.
Shipment Coordination:
Plan and coordinate inbound and outbound shipments
Collaborate with carriers and freight forwarders to optimise transportation routes.
Shipment Documentation:
Prepare shipping documents and ensure compliance with regulations
Maintain accurate records of shipments, inventory, and logistics activities.

Qualifications:
Bachelor's degree in Business, Electronics, or related field preferred.
Proven experience in customer support or a related role.
Excellent communication skills, both written and verbal.
Solid problem-solving abilities and a customer-centric mindset.
Familiarity with electronic components and the distribution industry is a plus.
Proficient in using CRM software and other relevant tools.

📌 Scm, Csr, Pre Sales, Purchase Electronic Component Distribution Bengaluru (India)
🏢 Suvaca Technologies
📍 India