Managing and maintaining relationships with existing customers/clients remotely.

Being the single point of contact for assigned portfolio.

Regular follow-ups/engagement to understand their financial needs.

Ensuring high customer satisfaction, trust & retention.

Number of interactions with customers (calls/emails/virtual meetings).

Conversion rates: how many cross-sell or up-sell offers actually get accepted.

Retention / attrition rate in their portfolio.

Customer satisfaction / feedback scores.

Revenue contributed from their portfolio.

Digital adoption metrics (if pushing digital channels).

Compliance & quality scores (CRM usage, error rates, documentation completeness).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Virtual Relationship Manager Customer Service Mahape Thane
🏢 Hiring Street
📍 Thane