Roles and Responsibility
Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify process improvements and recommend changes.
Develop and maintain reports to track quality metrics and performance.
Participate in training sessions to enhance skills and knowledge.

Job Requirements
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing situations and priorities with a positive attitude.
Robust organizational and time management skills, with the ability to prioritize tasks.
Familiarity with quality control processes and procedures, including auditing and feedback mechanisms.
Experience working in a quick-paced setting, focusing on delivering high-quality results.

📌 Quality Analyst Domestic Malad
🏢 TP
📍 Malad