We are seeking an experienced and result-oriented Center Manager to lead the overall business performance of the senior living center. The role requires robust expertise in sales, occupancy growth, P&L; management, MIS reporting, resident experience, and end-to-end operations management.

Role & responsibilities
Sales & Revenue Growth
Drive occupancy and achieve monthly sales targets.
Handle walk-ins, site visits, lead conversion, and closure of units/services.
Build referral networks with brokers, hospitals, corporates, and channel partners.
Develop local marketing initiatives to generate leads.
Maximize revenue through upselling of services.
P&L; Management
Own center profitability and financial performance.
Monitor revenue, costs, margins, and EBITDA performance.
Control operating expenses and optimize resource utilization.
Ensure collections, receivables, and billing efficiency.
MIS & Reporting
Prepare daily, weekly, and monthly MIS reports.
Track occupancy, leads, conversions, revenue, collections, expenses, and customer satisfaction metrics.
Present center performance updates to management.
Use data for decision-making and forecasting.
Operations Management
Oversee day-to-day center operations including housekeeping, maintenance, security, catering, and front office.




Ensure smooth functioning of all departments as per SOPs.
Maintain high service standards and resident satisfaction.
Handle escalations and service recovery.
Team Leadership
Manage center staff and department heads.
Drive productivity, discipline, and performance culture.
Conduct training, reviews, and manpower planning.
Resident & Family Relationship Management
Build solid relationships with residents and families.
Handle feedback, grievances, and retention initiatives.
Ensure a premium hospitality-led living experience.
Compliance & Administration
Ensure statutory, safety, audit, and policy compliance.
Manage vendor contracts and administrative controls.

Preferred candidate profile
Graduate / MBA preferred.
2- 5+ years experience in center management, hospitality, real estate, healthcare, senior living, or residential operations.
Robust experience in sales, P&L; ownership, MIS reporting, and operations.
Excellent leadership and communication skills.
Strong commercial acumen and customer-centric mindset.

Key Success Metrics:
Occupancy %
Revenue growth
EBITDA / P&L; performance
Collections
Resident satisfaction
Operational efficienc

📌 Center Manager Hyderabad
🏢 Age Ventures
📍 Hyderabad