Roles and Responsibilities:
Supporting end customers via various communication channels including - mails, chat and calls.
Investigate and troubleshoot customer concerns, with the aim of achieving timely and effective resolutions.
Maintain transparent and qualified communication with customers to ensure they receive accurate information and assistance.
Accurately document customer interactions and the steps taken to resolve issues in the company's customer relationship management (CRM) system.
Develop a deep understanding of the company's products and services to effectively address customer inquiries and educate customers on product usage.
Collaborate with the cross-functional teams, including product development and engineering, to escalate and resolve complex customer issues effectively to enhance the overall customer support experience.




Keep record of customer interactions as per agreed communication guidelines and defined policies.

Requirement:
Empathetic and patient attitude with a customer-centric approach to support.
Minimum 3 years of experience working as a Customer Success Associate.
Ability to prioritize and manage multiple customer inquiries simultaneously while adhering to SLAs.
Excellent written and verbal communication skills.
Valuable working knowledge of MS Excel (Basic).
Able to work with minimal supervision.
Ability to work in a team as well as a self-starter basis.
Willing to work 5 days a week.

📌 Customer Success Associate Bengaluru
🏢 Viva Money Solutions
📍 Bengaluru