Job Description (JD) Tele Caller/Receptionist

Position ( Female Only)

Tele Caller / Patient Care Executive

Location

Jubilee Hills, Green View Plaza

Employment Type

Full-Time

About the Role

We are looking for a female candidate, confident, empathetic, and goal-oriented Tele Caller to connect with prospective patients, explain our healthcare programs, schedule consultations, and ensure excellent patient follow-up. The ideal candidate should have robust communication skills and a passion for helping people.

Key Responsibilities
Handle inbound and outbound calls professionally.
Contact recent leads generated through digital marketing campaigns.
Explain clinic services and treatment programs clearly.
Schedule and confirm doctor or dietitian appointments.
Follow up with prospective patients until they make a decision.
Maintain accurate patient records in the CRM.
Coordinate with doctors, dietitians, and the reception team.
Respond to WhatsApp and email inquiries promptly.
Follow up with existing patients for reviews and appointments.
Achieve daily, weekly, and monthly calling and conversion targets.




Maintain confidentiality of patient information.

Required Skills
Excellent communication skills in English, Hindi, and Telugu (Mandate).
Pleasant and professional telephone etiquette.
Strong convincing and negotiation skills.
Ability to build rapport and trust with patients.
Basic computer knowledge (MS Office, Google Sheets, CRM).
Positive organizational and time management skills.
Positive attitude with a willingness to learn.

Qualifications
Graduate in any discipline (preferred).
13 years of experience in telecalling, customer service, healthcare, or sales.
Freshers with excellent communication skills may also apply.
Competitive salary.
Performance-based incentives.
Skilled growth opportunities.
Supportive and collaborative work environment.
Training and career development.

Preferred Industry Experience

Healthcare, Hospitals, Clinics, Wellness Centers, Diagnostics, Insurance, or Customer Service.

Working Hours 9 am to 5 pm

📌 Tele Caller Hyderabad
🏢 Amnax Healthcare
📍 Hyderabad