Were Hiring | Process Trainer – Customer Service | Policybazaar

Location: HYDERABAD
Department: Training & Development

Are you passionate about learning, coaching, and enabling teams to succeed? Join Policybazaar as a Process Trainer – Customer Service and play a key role in building high-performing customer support teams.

Key Responsibilities:
Deliver recent hire induction and process training for customer service teams.
Conduct refresher training sessions to improve process knowledge and service quality.
Assess training effectiveness through evaluations, mock calls, and performance tracking.
Identify knowledge gaps and collaborate with operations to enhance team performance.
Develop and update training content, SOPs, and learning materials.




Ensure trainers and agents stay updated with process changes and business requirements.

Requirements:
Graduate in any discipline.
Experience as a Process Trainer in Customer Service/BPO.
Excellent communication, presentation, and facilitation skills.
Robust understanding of customer service processes and adult learning methodologies.
Proficiency in MS Office (PowerPoint, Excel, Word).

If you’re passionate about developing people and driving operational excellence, we’d love to hear from you!
Share your updated CV to apply.

📌 Senior Trainer Customer Service Hyderabad
🏢 PolicyBazaar
📍 Hyderabad