Key Responsibilities

Strategic Planning Execution
Develop and implement telesales and retention strategies to achieve business objectives
Collaborate with stakeholders to align processes with client goals and market trends
Identify prospects for process improvements and innovation

Team Management
Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents
Monitor team performance, provide coaching, and ensure adherence to quality standards
Foster a high-performance culture by engaging and engaging team members

Performance Management
Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores
Ensure achievement of sales targets, retention goals, and other KPIs
Conduct regular performance reviews and implement corrective actions when necessary

Client Relationship Management
Act as the primary point of contact for clients, ensuring their expectations are met or exceeded
Provide regular updates and reports to clients on campaign performance




Address client concerns and implement solutions promptly
Operational ExcellenceEnsure compliance with company policies, client requirements, and regulatory standards
Optimize processes to improve efficiency and reduce operational costs
Manage workforce planning, including scheduling and resource allocation
Training Development
Identify training needs and collaborate with the training team to upskill employees
Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively
Promote a culture of continuous learning and growth
Reporting AnalyticsPrepare and present performance reports to senior management and clients
Use data analytics to identify trends

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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