Security Compliance Auditor in the BPO/ITES industry, the primary responsibility is to ensure the organization complies with information security standards, client requirements, and regulatory frameworks while minimizing operational risks.

Security Compliance Auditor Roles & Responsibilities (BPO Industry)
Conduct internal security and compliance audits across business operations, IT infrastructure, and delivery teams.
Monitor adherence to organizational security policies, SOPs, and client security requirements.
Perform periodic risk assessments and identify security gaps, vulnerabilities, and compliance issues.
Review user access controls, privileged access management, and identity & access management (IAM) processes.
Audit physical security controls, including access cards, CCTV monitoring, visitor management, and secure work areas.
Verify endpoint security compliance, including antivirus status, encryption, patch management, and device configuration.
Conduct workstation and floor audits to ensure employees comply with clean desk policies, data protection guidelines, and acceptable use policies.
Review security incidents, investigate policy violations, and recommend corrective and preventive actions.
Coordinate with IT, HR, Operations,



and Facilities teams to implement security controls and resolve audit findings.
Maintain audit documentation, compliance reports, evidence records, and audit trackers.
Support client audits by preparing required documentation and audit evidence.
Monitor compliance with data privacy and confidentiality requirements.
Conduct employee security awareness sessions and promote information security best practices.
Track compliance metrics and prepare audit reports for management review.
Follow up on audit observations and ensure timely closure of corrective actions.
Support business continuity and disaster recovery activities from a compliance perspective.
Ensure adherence to company information security policies in a 247 BPO setting.

Key Skills
Information Security & Risk Management
Internal Auditing
Risk Assessment & Gap Analysis
Identity & Access Management (IAM)
Incident Management
Data Privacy & Confidentiality
Corrective & Preventive Action (CAPA)
Microsoft Excel & Reporting
Documentation & Audit Management
Stakeholder Management
Analytical & Problem-Solving Skills
Excellent Communication & Presentation Skills

📌 Security Compliance Auditor Hyderabad
🏢 IntouchCX
📍 Hyderabad