Greetings from Sutherland!

We are hiring for an Associate Manager - HR Support/Helpdesk (Workday) for our Chennai(Perungalathur) location. This is a 5 day work from office opportunity with US shifts(6:30 pm - 3:30 am) and transport will be provided within a 25 Km radius. Please see below the job description and qualifications required for the same.

Experience, Qualifications and Skills Required
Total Experience: 5+ years of qualified operational experience.
Domain-Specific Experience: Minimum 3+ years of service delivery management experience, with a proven track record of managing other team leaders, forecasting capacity, and building enterprise data reports.
The Strategic Director: The ideal candidate has graduated from day-to-day firefighting and operates with a macro-view of the account. They think about quarterly targets, client retention, and cost efficiencies.
Data Storyteller: They love metrics but value insights more. They can take an excel sheet of 10,000 call logs and translate it into a 5-slide presentation that shows the client exactly where their policy bottlenecks are.
Trusted Advisor:



They have significant experience facing external clients or corporate senior vice presidents, acting as a poised, calm, and team-oriented business partner.
Leader of Leaders: They know how to step back and let their L3 Team Leads manage their teams, focusing instead on coaching those Leads into becoming future managers.
Reporting & Analytics: Expert-level capability in data reporting, metric visualization, and workforce management planning tools.
Stakeholder Communication: Exceptional executive-level communication and presentation skills; comfortable advising and influencing corporate client stakeholders.
Strategic Vision: Proven track record of running continuous improvement frameworks to drive operational efficiency.
Workday Knowledge: Robust working knowledge of Workday HCM/HR service delivery/case management with the ability to navigate employee records, review transactions, pull reports, manage case workflows and support issues across HR operations. Experience with Workday reporting is preferred.

📌 Associate Manager Hr Support Workday Chennai
🏢 Sutherland
📍 Chennai