Location - Mumbai

Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor

repairs to equipment and arrange for other service needs as appropriate

Able to troubleshoot hardware/software issues with laptops and tablets

Knowledge of AD, AAD Windows 10,11

Inventory Management

Deskside and white glove support experience

Knowledge of Intune would be a big plus.

Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of

record

Install and support Microsoft Office applications and Office 365 software and additional approved, as

needed, software

Perform basic PC, network, and mobility troubleshooting

Support with creating, editing, and maintaining user accounts, permissions, and passwords in

Office365/Azure.





Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret

complex solutions and fixes.

Ability to identify problems and proactively suggest ways to improve processes as applicable

Contribute to Knowledge Base content in line with writing styles and content guidelines

Create / Maintain / appropriate User Guides and publish updates as needed

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Desktop Engineer Chennai
🏢 Neurealm
📍 Chennai