Job Responsibilities:
Design, develop, and configure BMC Helix ITSM & ITOM solutions based on business requirements.
Configure and customize Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, Service Request Management, Monitoring, Event Management, and Discovery modules.
Develop service catalog items, workflows, runbooks, and automation solutions.
Design and implement secure data migration strategies for historical records, active tickets, CMDB, assets, and knowledge articles.
Perform data migration, validation, reconciliation, and sign-off activities using approved ETL tools and methodologies.
Analyze existing ServiceNow integrations and rebuild or establish integrations in BMC Helix using REST/SOAP APIs, webhooks, middleware, and event management tools.
Prepare and execute Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Performance Testing, and Load Testing while ensuring timely defect resolution.
Develop and execute cutover plans, support go-live activities, and provide hypercare support including issue resolution, user guidance, and system optimization.




Ensure solutions adhere to industry best practices, governance, security, scalability, and resilience standards.

Required Skills & Experience:
68+ years of hands-on experience with BMC Helix ITSM & ITOM implementation and development.
Solid expertise in Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, and Service Request Management.
Experience in large-scale platform migration projects, preferably ServiceNow to BMC Helix.
Hands-on experience with CMDB, workflows, automation, service catalog development, and integration design.
Robust knowledge of REST/SOAP APIs, web services, webhooks, ETL processes, data migration, and reconciliation methods.
Experience with monitoring tools, event management, and custom API integrations.
Bachelor's degree in Computer Science, Information Technology, or a related field.
BMC Helix or relevant ITSM certifications are an added advantage.Role & responsibilities

Preferred candidate profile

📌 Bmc Helix Developer Cmdb Pune (India)
🏢 Tek Ninjas
📍 India