Roles & Responsibilities
Patient Reception
Welcome patients and visitors politely.
Guide patients to the appropriate department or doctor.
Maintain a qualified and friendly attitude at all times.
Ensure a positive first impression of the hospital.
Patient Registration
Register current patients in the Hospital Information System (HIS).
Verify patient identity and demographic details.
Update existing patient records accurately.
Generate OP registration numbers.
Appointment Management
Schedule, reschedule, and cancel appointments.
Coordinate doctor consultation timings.
Inform patients about appointment delays or changes.
Manage walk-in and emergency cases appropriately.
Billing Support
Collect consultation fees and other applicable charges.
Generate bills and receipts.




Explain billing details to patients when required.
Coordinate with the billing department for payment issues.
Telephone & WhatsApp Handling
Answer incoming calls professionally.
Provide accurate information regarding hospital services.
Transfer calls to relevant departments.
Respond to WhatsApp enquiries promptly and courteously.
Patient Guidance
Assist patients in locating departments, laboratories, pharmacy, scan units, and wards.
Explain hospital procedures and required documents.
Guide patients regarding admission and discharge processes.

📌 Receptionist Chennai
🏢 WCF Hospitals
📍 Chennai