Must have skills
2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
Analyze customer complaints and transaction histories to identify discrepancies
Ensure compliance with client SLAs, internal controls and regulatory guidelines
Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
Liaise with merchants,
cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver valuable quality
Hands on experience of VISA cards
Experience with Dispute management applications (Pega or Quavo) and processing platforms
Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
Proven experience in handling escalations and complex dispute investigations
Preferred Skills:
Green Belt Certification
Familiarity with card rules and regulatory requirement
To Schedule an Interview:
Email or Whatsapp now 98319 14874 - Raj
or What's App with your details in the following format:
Name
Mobile Number
Email Address
Highest Qualification
Total Work Experience
Current Organization
Preferred Location
Last CTC
Expected CTC
Please note: kindly email your details to the same number.
Interested candidates are also welcome to refer friends or relatives who meet the criteria.
We look forward to helping you take the next step in your career
📌 Credit Card Disputes Analyst Non Fraud Global Mnc Salary Upto 8 Lpa Hyderabad
🏢 YOU & I CONSULTING
📍 Hyderabad
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