Essential Knowledge, Skills, and Experience
• Experience supporting or leading ITSM tool transitions, ideally from JIRA
to ServiceNow.
• Solid understanding of incident, request, change, problem, and
knowledge management processes.
• Proven ability to bring teams through process and tooling change.
• Robust Linux administration and troubleshooting experience.
• Experience administering and supporting SLURM.
• Experience working with cloud platforms, especially AWS.
• Hands-on experience with monitoring, observability, and alerting tools.
• Solid communication skills and a customer-focused mindset.
Plus some of the following
• Hands-on experience with ServiceNow ITSM.
• Familiarity with HPC environments.
📌 Operations Engineer Chennai (India)
🏢 Virtusa
📍 India