Role & responsibilities - Team Leader
Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.
Lead a team to achieve daily sales targets, providing guidance, support, and coaching as needed.
Handle escalations from clients or internal stakeholders with professionalism and efficiency.
Prepare MIS reports on time, accurately reflecting project progress and performance metrics.
Collaborate with cross-functional teams to resolve issues and improve overall service delivery.

Role & responsibilities - MIS
Positive Knowledge in MS Excel
Generate and distribute daily operational reports, including agent performance trackers, shift attendance, and shrinkage logs.
min 1 year of experience working as an MIS Executive in a call centre or BPO workplace

Role & responsibilities - QA
Review and evaluate a call recordings.
Deliver regular feedback to agents to help them improve their scores
12 years of experience as a QA Analyst or Senior Customer Service Representative in a call centre setting

📌 Tl/ Quality/ Mis Voice Process Chennai
🏢 THINKSYNQ SOLUTIONS
📍 Chennai