Job Description
Provide first-level hardware and software support in a 24 7 rotating shift workplace including night shift
Handle user incidents and service requests, following defined escalation procedures
Install and configure hardware and computer peripherals on end-user systems
Deliver IT support for desktops, laptops, and related devices
Perform weekly and monthly patching activities and coordinate with end users
Troubleshoot Windows PCs, M365, Microsoft Office, Active Directory, VDI, and VPN issues
Support peripherals such as printers, scanners, and POS systems
Work closely with IT teams to resolve technical issues and maintain service continuity

Qualifications
Diploma / ITE in Hardware or Software Engineering (or equivalent)
Basic networking knowledge (Routing Switching)
Familiarity with SCCM (valuable to have)




Knowledge of ITIL processes (good to have)
Strong troubleshooting and customer support skills
Ability to work in rotating 24 7 shifts

Experience
Minimum 1+ year of technical support or deskside engineering experience
Hands-on experience supporting Windows environments and Microsoft tools
Experience providing in office or deskside IT support
Exposure to patch management processes

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Deskside Engineer Chennai
🏢 Optimum Solutions
📍 Chennai