Roles and Responsibility
Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify patterns and opportunities for growth.
Develop reports and metrics to measure quality performance.
Participate in audits and assessments to ensure compliance with industry standards.
Job Requirements
Proven experience as a Quality Analyst in a BPO/Call Centre environment.
Robust knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work effectively in a team setting.
Robust analytical and problem-solving skills.
Experience with quality management software and tools.
📌 Quality Analyst Chennai
🏢 TP
📍 Chennai
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