Handle walkin customers and resolve queries related to policies
Assist customers with policy issuance, endorsement, and servicing requests
Provide information on premium payments, due dates, and policy status
Process requests such as address change, nomination update, revival, surrender
Verify and validate KYC documents as per compliance requirements
Ensure accuracy in data entry and documentation
Guide customers on premium payment options
Follow up on pending premiums and lapsation cases
Support renewal collections
Guide customers on claim procedures and documentation
Coordinate with claims team for timely processing
Provide updates on claim status
Address and resolve customer complaints within TAT
Escalate unresolved issues to concerned teams
Maintain proper records of complaints and resolutions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tm Cse Professional Chennai (India)
🏢 Aditya Birla Insulators
📍 India