Perform code reviews, ensuring technical alignment, quality, and performance across the development team.
Serve as a technical subject matter expert (SME) and mentor junior and mid-level developers. Customer Service Management (CSM).
Customize and extend CSM components such as Account, Contact, Consumer, and B2B/B2C relationships.
Develop complex business rules, flows, and integrations to support customer service process automation and efficiency gains.
Configuration Management Database (CMDB)
Primary Skills
ServiceNow Core: Extensive experience with all phases of the platform lifecycle (development, testing, deployment, maintenance).
CSM Expertise: Proven track record implementing large-scale CSM applications.
CMDB Mastery: Deep understanding of CMDB data modeling, reconciliation, identification rules, and CI relationships.
Experience with Discovery and Service Mapping is essential.
Virtual Agent/NLU: Hands-on experience developing Virtual Agent.
Scripting:
Expert proficiency in JavaScript, GlideScript, UI Policies, Client Scripts, and Business Rules.

📌 Servicenow Csm Developer Pune (India)
🏢 Capgemini
📍 India