Client Relationship Management:
o Build and maintain solid relationships with key clients (hotels, restaurants, caterers, etc.).
o Regularly meet with clients to understand their needs, challenges, and business goals.
o Provide personalized service, responding to client inquiries and resolving issues promptly.
Business Development & Sales:
o Identify current business opportunities within the HORECA sector.
o Conduct market research and competitor analysis to stay ahead of industry trends.
o Develop and execute sales strategies to achieve revenue and profit targets.
o Negotiate contracts, pricing, and terms with clients.
Account Strategy & Planning:
o Create customized account plans for each key client, setting clear objectives and timelines.
o Collaborate with internal teams (sales, marketing, logistics, and product development) to ensure client needs are met.
o Monitor the performance of each account, identifying opportunities to improve and expand the partnership.
Product and Service Customization:




o Understand the unique needs of the HORECA industry and propose tailored solutions or products.
o Offer value-added services such as product training, marketing support, and menu consulting to clients.

o Stay informed about recent product offerings and innovations that could benefit HORECA clients.
Customer Support & Retention:
o Act as the main point of contact for key clients, ensuring they are satisfied with the product/service.
o Anticipate customer needs and address any concerns or complaints to maintain a positive relationship.
o Regularly review contract terms, sales performance, and delivery schedules to ensure client satisfaction.
Reporting & Analysis:
o Track sales performance, account growth, and client activity.
o Provide regular reports and forecasts to senior management.
o Analyze account data to identify opportunities for upselling or cross-selling products/services.

📌 Regional Salesb Gurugram
🏢 Guestkart
📍 Gurugram