Department : Product and Customer Support

Reports To : Product Support Executive

Position Overview

We are looking for a Proactive, competent, and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering recent leads, suggesting improvements to processes, and assisting the team.

This role does not include lab work but this role blends science with customer interaction, technical support, and coordination - perfect for someone who wants to stay close to the subject without working at the bench.

Key Responsibilities
Provide pre- and post-sales technical support related to our products to customers
Prepare and share quotations through CRM tool/Excel




Take ownership of the sales cycle by maintaining proactive communication with customers from initial inquiry through order fulfilment and post-delivery support.

Education and Skills
Masters degree in Biotechnology
Robust theoretical knowledge of science and biotechnology
Experience with MS Office.
Basic Mathematics skills required
Having the ability to work under deadlines
Ability to manage time effectively, to prioritize and complete tasks required
Valuable communication skills, telephone manners, and tone.

📌 Product Support Associate Delhi (India)
🏢 BTL Biotechno Labs
📍 India