Job Title: Customer Care

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Proficiency in any ERP system & Proficiency in MS Office.
Customer services & support
Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
People Management skills- Should have managed a large team (Span of control)of 20 or more .




Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.

Candidate Requirements
Education Graduation .
Excellent Communication skills
Experience 3years minimum in customer care department (serving customers as front liner)
Sunday is working( Weekly off on Thursday)

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Tamil, Malayalam, Hindi fluency preferred

📌 Customer Care Executive Kochi
🏢 Zeiss
📍 Kochi