Role-Service Now.

Experience- 6 to 9 yrs.

Location-Chennai.

Desired Competencies (Technical/Behavioral Competency)

Must-Have-

Platform Administration • Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls. • Monitor platform health, system logs, and performance to ensure high availability and stability. • Manage instance upgrades, patching, and hotfix validation in coordination with stakeholders. Configuration & Customization • Configure and maintain UI Policies, Business Rules, Client Scripts, and Workflows to meet business requirements. • Support enhancements and minor customizations without impacting out-of-box functionality. • Maintain forms, lists, views, notifications, and SLAs. ITSM Module Support • Administer and support core ITSM modules: • Incident Management • Problem Management
Change Management •Request Fulfilment • Ensure workflows and lifecycle states align with ITIL standards User & Operational Support • Provide L2/L3 support for ServiceNow-related incidents and service requests. • Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required. • Act as a point of contact for ServiceNow-related operational issues.



• Testing & Deployment • Validate and test current enhancements, fixes, and development stories during sprint cycles. • Support UAT, regression testing, and production deployments. • Ensure proper documentation and knowledge transfer. • Governance & Compliance • Ensure adherence to internal change, security, and access control policies. • Maintain audit logs, configuration documentation, and SOPs. • Support compliance, audit, and reporting requirements.

Good-to-Have Technical Skills •

Solid hands-

on experience as a ServiceNow Administrator • Good knowledge of: • ITIL framework • ServiceNow ITSM modules • UI Policies, Business Rules, Notifications • Basic understanding of: • JavaScript • HTML/CSS (for form and UI adjustments)

Process & Tooling
Experience working in ITIL-based support settings • Familiarity with Agile / Sprint-based delivery models • Experience in incident, problem, and change coordination Certifications (Preferred) • ServiceNow System Administrator (CSA) • ITIL Foundation Soft Skills • Strong problem-solving and analytical skills • Good communication and stakeh

📌 Servicenow Administrator Chennai (India)
🏢 Tata Consultancy Services
📍 India