This role is to oversee the daily operations of a contact centre predominantly involved in providing tech support services for a technology enabled home product.

Key Responsibilities:

Maintain high quality of standard for services rendered as per service level agreements. Review, guide various support teams involved in supporting the program, Ex : Quality, WFM, Hiring & Training Present company performance to clients during weekly, monthly and quarterly business reviews Identify process improvements for improvised customer experience Build recent teams from scratch and scale them up. Implement and track KRAs for roles within the program and measure performance of team members Monitor customer feedback and address issues promptly. Motivate and effectively performance manage Team Leads within the program to ensure delivery of overall targets and business plan.

Work Time:

US shift hours Pacific Time Zone (i.e. India Night Shift Only), 100% Work from Office position.

Roles & Responsibilities:





Maintain high quality of standard for services rendered as per service level agreements.

Identify process improvements for improvised customer experience

Review, guide various support teams involved in supporting the program, Ex : Quality, WFM, Hiring & Training

Monitor customer feedback and address issues promptly.

Motivate and effectively performance manage Team Leads within the program to ensure delivery of overall targets and business plan.

Competencies For the Job

Other Skills:

Bachelor's degree is a must. Proven experience in operations management, with a track record of achieving operational efficiency. Robust leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using relevant software and tools for operations management along with presentation skills. Solid communication and interpersonal skills. Exhibit high customer centric behavior

📌 Project Manager Chennai
🏢 Movate Technologies
📍 Chennai