We re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.
Key Responsibilities
Respond to support requests and diagnose issues across applications and services
Escalate complex problems to engineering teams with explicit documentation and context
Maintain internal knowledge bases, FAQs, and support documentation
Communicate empathetically and effectively with users, ensuring timely follow-up
Collaborate with developers and QA to identify root causes and improve system stability
Skills & Experience
5+ years in technical support and engineering functions for real-time trading workplace
Strong troubleshooting and communication skills
Robust knowledge of Windows/Linux environment and SQL
Knowledge of Open Telemetry, Grafana dashboard
Knowledge of FIX protocol
Familiarity with ticketing systems (e.g. Jira Service Desk, Service-Now)
Familiarity with incident or problem management
Basic understanding of software systems and APIs
Nice to Have
Exposure to Investment Banking / Financial Services organisation
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate Support Analyst New Delhi
🏢 Jefferies Financial Group
📍 New Delhi
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