Role & responsibilities

Field Service Engineer
Installation & Commissioning
Install, configure, test, and commission note sorting machines and other banking automation equipment at customer sites, ensuring successful acceptance.
Preventive & Breakdown Maintenance
Carry out scheduled preventive maintenance and respond promptly to breakdown calls to maximize machine uptime and customer productivity.
Technical Troubleshooting
Diagnose mechanical, electrical, and software faults, perform repairs, replace defective parts, and ensure issues are resolved within the agreed service levels.
Customer Support & Training
Train operators on the correct use and routine maintenance of equipment, provide technical guidance, and maintain robust customer relationships.
Service Documentation & Reporting
Maintain accurate service reports, installation records, preventive maintenance logs, spare parts consumption, and update the service management system.

Preferred candidate profile
Diploma/B.E./B.Tech in Electronics, Electrical, Mechanical, Mechatronics, Instrumentation, or a related engineering discipline.




3 to 8 years of experience in field service, installation, or maintenance of banking automation equipment, ATMs, note sorting machines, currency handling systems, or similar electromechanical products.
Solid troubleshooting skills in mechanical, electrical, and basic software-related issues.
Good understanding of preventive maintenance, fault diagnosis, and repair of electromechanical equipment.
Customer-focused with excellent communication and interpersonal skills.
Willingness to travel extensively and work across assigned territories.
Ability to work independently, manage service calls efficiently, and meet service response and resolution targets.
Basic computer knowledge with experience in using service management applications, MS Office, and mobile reporting tools.
Candidates with experience in the banking automation, ATM, cash management, or office automation industry will be given preference.

Perks and advantages

📌 Customer Support Engineer Delhi
🏢 Modin Systems
📍 Delhi