The Application Support Engineer will work closely with business, development, and infrastructure teams to ensure smooth functioning of eCommerce applications. The role involves handling production issues, performing root cause analysis, ensuring SLA adherence, and maintaining system reliability. Robust communication and problem-solving skills are required to manage critical incidents and support operational excellence

Experience

5 to 6 years

Mandatory Skills
Proven experience in Application Support / Production Support
Mandatory: Entire relevant experience must be in the eCommerce domain
Hands-on experience in incident management and problem resolution
Solid understanding of REST APIs and API testing tools (Postman)
Experience working with JSON and XML data formats
Robust SQL / PL-SQL skills
Experience in application monitoring and log analysis.

Key Responsibilities
Provide L2/L3 production support for business-critical applications
Manage incidents, problem resolution, and ensure timely service restoration




Investigate production issues, perform root cause analysis, and implement fixes
Coordinate with development, infrastructure, and business teams
Monitor application health and ensure SLA compliance
Create RCA reports, knowledge base articles, and maintain documentation
Continuously improve support processes and system stability

Optional Skills
Experience with eCommerce platforms and workflows
Exposure to cloud environments (AWS/Azure/GCP)
Knowledge of automation or scripting for support tasks
Familiarity with DevOps practices

Additional Details

Working in Shifts

Qualification BE, B-Tech

Time to Fill Immediate

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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