Job Description Customer Support Executive (Chat Process)
Job Location: Noida, Sector 144
Role: Customer Support Executive Chat Process
Industry: BPO / Customer Service
Key Responsibilities:
Handle customer queries through chat in a qualified and timely manner.
Provide accurate information and resolve customer concerns related to utility services.
Deliver excellent customer service while maintaining quality standards.
Document customer interactions and update records accurately.
Meet productivity, quality, and customer satisfaction targets.
Eligibility Criteria:
Minimum 1 year of experience in a chat support process.
Excellent written English communication skills.
Robust problem-solving and customer-handling abilities.
Willingness to work in rotational shifts for a UK process.