Role & responsibilities :
Handling complete post-Sales CRM operations for real estate projects.
Customer documentation management including Agreement to Sell, Sale Deed, KYC, and other legal documentation coordination.
Payment tracking, demand generation, follow-ups, and coordination with Accounts Team.
Managing customer queries, complaints, and escalation handling.
Coordination with Legal, Accounts, Construction, and Sales teams.
Preparing Post-Sales MIS reports and collection reports.
Monitoring customer payment schedules and ensuring timely collections.
Maintaining CRM software data accuracy and reporting.
Handling bank loan cases.
Possession management and handover coordination.
Ensuring customer satisfaction and retention

Preferred candidate profile :
Solid knowledge of real estate post-sales process and documentation.
Expertise in CRM software and MIS reporting.
Positive understanding of RERA compliance and property documentation.
Excellent communication and negotiation skills.
Solid coordination and follow-up abilities.
Problem-solving and customer grievance handling capability.
Team handling experience preferred.

📌 Sr Manager/ Manager Crm Post Sales Noida
🏢 Agrasheel Infratech
📍 Noida