Roles and Responsibility
Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for growth.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.
Job Requirements
Proven experience in a team leadership role within the BPO industry.
Solid knowledge of international operations and processes.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience with performance management and development programs.
📌 Team Leader Operations International Noida
🏢 TP
📍 Noida
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