Key Responsibilities
Handle inbound calls from customers and retailers to resolve queries related to
BytePes EMI schemes, upgrade offers, payment process, and app functionality.
follow up with potential customers or inactive retailers and assist
them through the transaction, onboarding and activation journey.
Assist retailers in document verification and registration, coordinating with Business
Development Executives (BDEs) to resolve any gaps.
Maintain and update customer records, onboarding status, and call outcomes
accurately in CRM systems.
Address escalations raised by field teams or customers and ensure timely resolution
with proper documentation.
Clearly explain BytePe’s EMI offers and product features, and convince customers
Share daily or weekly reports highlighting call volumes, resolution status, escalations,
and customer feedback with the Program Manager and Retail Head.
📌 Customer Support Executive Noida
🏢 CIEL HR
📍 Noida