Role & responsibilities

these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering recent IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas

Preferred candidate profile

Excellent English written and verbal communication skills.




Exceptional customer service skills.
Outstanding Team player24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Robust troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Thank you for your time and consideration.

📌 Helpdesk Lead Noida
🏢 Ztek Consulting
📍 Noida