Broad Function: We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.
Issue Resolution and SLA Adherence: Resolve complex issues with minimal downtime and adherence to SLAs. Perform RCA for critical failures and provide comprehensive documentation. Implement failover mechanisms for high availability during outages.
Automation and Predictive Analysis: Automate recurring tasks using Python, Bash, or other scripting tools. Configure proactive monitoring and alerts to minimize manual intervention. Use predictive analysis to identify and preempt potential failures.
Technical Expertise: Troubleshoot databases (SQL/NoSQL) and optimize query performance. Work extensively with Kafka for messaging and Amazon EKS for container orchestration. Develop and maintain solutions using Java and Spring Boot.
Collaboration and Documentation: Conduct biweekly review meetings with stakeholders. Escalate critical issues to Level 2 with detailed analysis and logs. Maintain clear documentation of workflows, application flows,



and resolution playbooks. Foster a collaborative team workplace by sharing learnings and solutions.
Monitoring and Alerting: Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring. Set up proactive alert systems to address potential system issues. Audit monitoring configurations to align with evolving system requirements.
New Feature Development and Maintenance: Collaborate with product teams to deploy recent features effectively.

Requirements:
Bachelor's degree in computer science or related field.
3+ years of experience in production support or related roles.
Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
Proficiency in scripting languages like Python and Bash.
Familiarity with cloud services, microservices architecture, and DevOps tools.
Solid analytical and problem-solving skills with RCA and log analysis experience.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Support Engineer Noida
🏢 FCI-CCM
📍 Noida