Role & responsibilities

Proactively to plan and organize quality assurance activity every month as per business requirement,
To conduct quality assessment and publish weekly/monthly report with stakeholders as per TAT.
Proactively to identify areas of improvement and coordinate with stakeholders to provide solution to the issues/gaps identified in the quality analysis,
To improve quality by doing various analysis effectively,
To coordinate, collaborate with different functions/vendors and to do stakeholder management efficiently.
To ensure business requirements and quality standards met completely/accurately,
To ensure training needs met and expected results achieved

Performing quality evaluations for the Operations team of voice and non-voice process,




Analyse data to identify areas of improvement in the quality system,
Establishing a quality process at the vendor level. Maintaining sustainable quality process at vendor location. Governing and strengthening the vendor management by using various analytics,
Prepare reports to communicate the outcomes of quality activities,
Evaluate audit findings and implement corrective actions,
Assure ongoing compliance with quality and Regulatory requirements,
Identify training needs and organize trainings to meet quality standards,
Defining and conducting the certification process.
Performing any other projects/activities assigned.

📌 Urgent Opening For Quality Analyst Mumbai
🏢 IndiaFirst Life
📍 Mumbai